• Maintain complete knowledge and comply with all departmental policies / procedures and standards.
• Anticipate guests needs, respond promptly and acknowledge the guests however busy and irrespective of the time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints ensuring guest satisfaction
• All hotel features / services / time of operation.
• All room types, numbers, layout, décor, appointment and  location.
• All room rates and special packages.
• Daily house count and expected arrivals and departures.
• Room availability status for any given day.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Check in late arriving and early departure guests.
• Printing and preparing of bills for early departing guests to show amounts owed and handling settlement and payment in accordance to company policy and procedure

Junior spa therapist need for a small wellness spa in Wilderness.  New graduates are welcome to apply.  Knowledge of Theravine TM and Theranaka TM an advantage but not essential.  Please email or fax concise cv.

•       Give a warm welcome to all customers entering the hotel
• Ensure that the reception desk and the reception area are clean and presentable at all times
• Ensure that personal appearance is always of the highest standard
• Reception desk to be manned by a reception team member at all times
• Support the Infinity programme by asking all guests on check-in if they have a Preferred Guest Card and offering them an enrolment form if they do not
• Check-in guests, using their name, and assist in arranging any additional services e.g. newspaper, restaurant reservations, wake up calls, etc. Also ensure that all guests are made aware of facilities available
• Assist guests with any queries, concerns or complaints which they need solving. Ensure that the guest is happy with the outcome and take further steps if necessary
• Check-out guests, using their name, and ensure they leave happy
• In charge of all accommodation reservations of the hotel in conjunction with the Front Office Manager.
• Balance all cash, credit card and DB payments at the end of each shift
• Always adhere to all Group, Hotel and Departmental standards, policies and procedures
• Ensure that a comprehensive handover is done with the following shift of all details which they need to be aware of
• Ensure work is completed as accurately as possible to limit errors being passed onto Night Audit or accounts
• To promote sound communication between Front Office and all other departments, particularly Housekeeping.

•  Must Have 3 - 4 years previous experience as a F & B Manager
• Managing staff
• Cost control
• Stock taking
• Shift work
• Fidelio a Must

•  Source ingredients and manage cos
• Prepare breads
• Manage staff
• Maintain exceptional hygiene standards

• Grade 12 with 6 years baker experience (various bread types) OR

• Chef diploma with 3 years experience as a baker (various bread types)

• Creative and artistic

• Attention to detail

• Good interpersonal skills eg train up staff

• Prepared to work extended hours

THIS POSITION WOULD SUITE A PERSON WHO HAS HAD MINIMUM 3 YEARS RETAIL MANAGEMENT EXP. EXPOSURE TO THE LIQUOR TRADE AN ADVANTAGE BUT NOT ESSENTIAL.

This well established Company  on the Garden Route is expanding and is searching for candidates who have B.Comm + articles to become part of their solid team.